Frequently Asked Questions
Your guide to shopping at Vinyl Castle
How do you ensure records aren't damaged during shipping?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl. Each record is reinforced with stiffener pads and bubble wrap to prevent corner dings and seam splits during transit.
What is your return policy for opened vinyl?
We accept returns on opened items only if there is a manufacturing defect or significant playback issue. For change-of-mind returns, the record must remain in its original factory shrink-wrap.
Do you sell brand new or used records?
Vinyl Castle specializes in both. Our inventory includes the latest new releases and carefully curated, play-tested vintage pressings. Each product page clearly indicates the record's condition.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to follow your package's journey from our castle to your doorstep.
Do you offer international shipping?
Yes, we ship to collectors worldwide. Shipping rates and delivery times vary by country and are calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.